Chiayi County Environmental Protection Bureau created the first environmental protection AI intelligent customer service to provide 24-hour consulting service.

Chiayi County Environmental Protection Bureau created the first environmental protection AI intelligent customer service to provide 24-hour consulting service.

Environmental protection has always been the most concerned issue for county residents. In order to facilitate villagers to consult environmental protection policies and knowledge immediately, Chiayi County Environmental Protection Bureau, in addition to traditional switchboard services and special reporting lines, especially on the Jiayi carbon reduction environmental education and promotion platform, has for the first time set up online "AI intelligent customer service" helpers with environmental education functions. The Chiayi County Environmental Protection Bureau image ambassador "Jia Environmental Protection" provides 24-hour consultation service. Welcome big friends and children to make more use of it.

When the public wants to consult the relevant policy issues of the public sector, due to the limited manpower of the public sector, they often need to wait for transfer by phone, such as going to the EPA in person.

AI technology has become more and more mature, and the use of text communication has the advantage of being more detailed than dialogue, and it is also in line with the current habits of Chinese people. The Environmental Protection Bureau has specially set up a question bank in the AI intelligent customer service system, covering common policies and practical knowledge such as air pollution, water pollution, waste cleaning, resource recovery and environmental education, and has become the "third choice" in addition to personal interview and telephone consultation. It is also both immediate and professional.

Zhang Genmu, director of environmental protection in Chiayi County, said that innovation and convenience have always been the values pursued by the public sector, and the number of inquiries made by the public after the interaction of the intelligent customer service system, as well as the correct rate of answers, will be recorded in the background system. Through this data, the Environmental Protection Bureau can know the issues of greatest concern to the public, which is conducive to the administration process to respond to the needs of the people. In addition, the intelligent customer service robot system will continue to self-grow and provide more accurate answers in the process of interacting with the public.

▲ Chiayi County Environmental Protection Bureau pioneered environmental protection AI intelligent customer service to provide 24-hour consulting service.