Remote telecom service days use "heart" service attitude to let love spread far away.

Remote telecom service angel let love spread far away with "heart" service attitude.

(Taiwan Business Daily News) Yuanchuan Telecom said that it can also create emotion from the stars without relying on super power but on serving soft power. Two of my colleagues, Ni Jiahong and Lin Yixuan, were awarded the 2014 Service Angel Award by the Taiwan chain and franchise Association (TCFA). This is also the performance of TCFA to continue to encourage front-line grass-roots service staff to re-affirm the distant store after excellent and outstanding store managers. The award-winning remote service colleagues not only let the public see their spirit of service with their "heart", but also let the love of service spread far away.

Yuanchuan Telecom pointed out that without clairvoyance and the ability to follow the wind, customers can be moved by considerate observation. Ni Jiahong, who has served in Yuanchuan for 8 years, currently works in more than three stores in Kaohsiung. Apart from his serious working attitude and high degree of cooperation, when he is a lecturer in various courses in the Southern District, he is also not private and willing to share his personal knowledge. In addition, a visually impaired couple outside Yuanchuan has changed Jiahong's idea of service and made his life happy to work from now on! Yuanchuan said that the visually impaired couple went to Tainan to visit relatives and see a doctor, because they took the wrong bus and could not recognize the way, but they only shared a prepaid card and encountered a mobile phone failure, so they were unable to contact their relatives and friends. With keen observation, Jiahong not only helped contact relatives and friends, but also gave full play to the enthusiastic spirit of service, driving the visually impaired couple to the hospital. Half a month later, the couple brought many relatives and friends to the store to personally answer Xie Jiahong, and considered to apply for a monthly rent to set up a mobile phone! At the same time, in the next few months, I often received a guest named Jiahong service, only to find that it was introduced by that couple. After this service experience, Jiahong has a deep understanding of serving customers with sincerity and enthusiasm, making every customer a good friend, making work happier and improving performance naturally.

Yuanchuan pointed out that the service of remote telecom is guaranteed by international friends. Another winner, Lin Yixuan, has served in Taoyuan Airport for 14 years. In his blog post, a Hong Kong customer once described traveling to Taiwan and looking for a place to sell prepaid cards after getting off the plane. Finally, he chose to buy a card with a face value of $300 from Yuan Chuen Telecom, including five days of Internet access plus phone charges, calling it value for money. But more importantly, Hong Kong friends were so impressed by the warm service attitude and kind smile of the clerk at the counter that he finally put the door number card he bought, po, on the blog, followed the number on the card, and found that the Hong Kong guest who served that day was Yi Xuan. Lin Yixuan said that the airport is the gate of the country, and in the face of passengers from all over the world, customer-oriented service not only represents the spirit that Yuanzhuan attaches great importance to customers, but also shows the warmth and care of the Taiwanese, and makes Yuanchuan colleagues become small diplomatic ambassadors.