How to improve the mediation ability of college student village officials?

Strengthening the organization and coordination work is not only the embodiment of the comprehensive quality of the people's mediators in resolving various contradictions and disputes, but also the reflection of the mediation ability of qualified people's mediators. The culture of college student village officials is high, but their professional quality and practical experience need to be improved. College student village officials should always adhere to "power for the people, feelings for the people, and interests for the people", proceed from the local reality, pay equal attention to a variety of mediation methods, use a variety of mediation methods, and use a variety of mediation methods. to improve the mediation work to an accurate disposal category.

First, we should be calm and calm in case of trouble. In dealing with individual contradictions and group contradictions, when receiving the information of contradictions, college student village officials must immediately go to the scene to understand the situation, and when they grasp the situation, especially group contradictions, they must control the situation and take effective preventive measures while organizing and preventing contradictions from intensifying and escalating. In the process of mediation, it is necessary to correctly face, do not panic, do not panic, think calmly, find out the root causes of contradictions, find effective ways to solve problems, and grasp key links and key figures, so that the success rate of resolution will be high. it will get twice the result with half the effort, or even bad things.

Second, mediation should be flexible and diverse. Method is the key to solve the problem, in resolving contradictions and disputes, according to mediation procedures, adhere to the principles of mediation, grasp the opportunity of mediation, pay attention to mediation skills. In dealing with family, marriage, neighborhood and other contradictions, we should adopt "painstaking method", "kinship care law", "consequence reminder law" and "perseverance law". Mediation methods such as "thinking for others", "liability analysis", "analogy reasoning", "split into two", "pros and cons analysis" and other mediation methods are adopted in the coordination of damages, traffic accidents, industrial accidents and other cases. as long as the mediation method is proper, both parties will understand and be moved, and the matter will be easily solved. In the mediation of group contradictions, "joint mediation method", "key breakthrough method", "democratic consultation law", "representative discussion method" and "winning for the majority law" can be used to achieve remarkable results. College student village officials must keep these methods in mind, explore and use them repeatedly in order to improve their coordination level.

Third, the organization should be strict and meticulous. The organization and coordination work reflects the comprehensive ability of the people's mediators. In the process of mediation of contradictions and disputes, first, mediation arrangements should be made according to the types of contradictions, such as the participants in handling cases and the participating units and personnel in the handling of group contradictions. Second, be good at convening, dare to convene, and should have a clear division of labor, close cooperation, full cooperation, and the use of comprehensive means to quickly carry out work. Third, in the process of coordination, we should always grasp the intuitive, realistic, comprehensive, flexible and other characteristics of the on-site dialogue, pay close attention to the central topic of contradictions and disputes, timely analysis, and focus on disposal. When the masses have face-to-face dialogue, they should have strong language expression ability, be proficient in professional knowledge and legal knowledge, be good at analysis and flexibility, have a legal and policy basis when asking questions to the masses and the parties, and pay close attention to the psychology and topics of the masses. the thinking should be clear, the key points should be prominent, the organization should be clear, logic should be strong, and there should be no ambiguity. In the face of sharp language, we should think calmly, master the scale and fire, find out the starting point, have plans and worries, be fickle, and explain accurately, so that the parties can be convinced after listening to it.

College student village officials are a strong and promising new force in people's mediation work at the grass-roots level. they have great vitality, high cultural quality and quick adaptation. as long as they strengthen their training and guidance, they will become the protagonists of people's mediation work. become the main force of people's mediation and become an indispensable team of people's mediators.